Shipping & Delivery
Where we ship
We ship to the United Kingdom, Europe, North America, Australia, New Zealand and selected countries in Asia and the Middle East. If your country is available at checkout, we can deliver to you.
Processing time
Orders are usually processed and dispatched within 1–3 working days. Our products are sent directly from our suppliers' warehouses outside the UK.
Delivery costs
The exact delivery cost for your order is always shown at checkout before you pay.
| Region | First item | Each extra item | Usual delivery time after dispatch |
|---|---|---|---|
| United Kingdom | £4.99, free on orders of £50 or more | Included | 9–14 days |
| Europe: Austria, Belgium, Czechia, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland | £4.99 | Included | 7–18 days |
| Singapore, UAE and New Zealand | £4.99 | Included | 6–12 days |
| North America: USA, Canada | £6.99 | about +£2 | 8–14 days |
| Rest of Europe: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia | £9.99 | about +£5 | 10–20 days |
| Asia and Middle East: Hong Kong, Israel, Japan, Malaysia, South Korea | £9.99 | about +£7 | 10–20 days |
| Australia | £16.99 | about +£15 | 10–15 days |
For multi-item orders outside the UK, Europe, Singapore, UAE and New Zealand, delivery is worked out from the total weight of your order. Very light items, such as trousers, may not add anything. Delivery times are estimates and can occasionally be longer, for example during busy periods or customs checks.
We will email you when your order has been dispatched. If your order has not arrived within 30 days of purchase, please contact us. Unless we have agreed a different delivery date with you, you can then cancel the order and receive a full refund.
Customs, duties and taxes
Orders delivered outside the UK may be subject to import duties, taxes or handling fees charged by the destination country. These are not included in our prices or delivery charges and are payable by the customer on delivery.
Lost, damaged or incorrect items
If your order is lost in transit, we will send a replacement or give you a full refund. If your order arrives damaged, faulty or incorrect, please contact us with your order number and photos so we can put it right.
Contact us
For any delivery questions, email us at vexrashopsupport@gmail.com with your order number.
Nothing on this page affects your legal rights.